Solutions Engineer

Interested in delivering cutting edge solutions to the world's largest brands and media companies? Want to work with smart and ambitious people, fast-paced customers, large datasets, a wide range of AWS services and serverless technologies? Then Burt Intelligence might be just the place for you. 

Job type
Remote
Location

About Burt

Burt Intelligence focuses on building data products that drive growth in the new media landscape. Our customers include some of the world’s largest and most progressive media companies such as eBay Classifieds, Internet Brands, News Corp., and ViacomCBS. 

We are now looking for a Solutions Engineer to join our growing U.S. team!


The role

Solutions Engineering is one of the most important roles within the business-to-business enterprise software space. As a Solutions Engineer (SE) at Burt, you are bridging the gap between Sales, Customer Success Managers (CSMs) and Engineering. It is your job to know the technical ins and outs of the product while working closely with CSMs to manage technical risk while onboarding and managing customers. This means that you will need to research new systems that the customer wants to include, build the customer’s trust by answering technical questions about the product, and provide them with general guidance of the media industry that we operate in.

Common responsibilities for a SE are:

  • Design a solution architecture using Burt Intelligence’s platform to address the customer’s needs
  • Assist with technical implementation of the solution
  • Research systems and create tickets to document the work that needs to be done
  • Set up new connections to, and normalize, data sources
  • Technical customer support


Job duties

You will be part of the Solutions Engineering team here in the U.S., working closely with the Customer Success and Engineering teams to solve issues and improve the solutions for customers. Examples of the technologies you will be working with (previous experience a plus but not required): AWS, SQL, Git, Ruby, Kotlin, Angular, Typescript and CSS. There will also be opportunities to work closely with, and contribute to, the product development because of the technical nature of the role. 


We are looking for

  • Bachelor or Masters Degree in an appropriate field or equivalent experience is preferred but not required
  • Genuine passion and interest for development and a never-ending curiosity of learning new skills
  • Fast learners interested in new ways of getting things done
  • Strong interest in working with people and applying your problem solving skills to solve real world problems for customers
  • Spoken and written English at full professional proficiency


We merit experience from

  • Previous experience in a customer-facing role
  • Frontend development, data structures and databases
  • Open source web development


Your personality

  • Confident in making your own decisions but not afraid to ask others for help
  • Always looking to learn and master new things
  • Passionate about the startup journey
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